Q. Do you sell collars for other dog breeds?
A. YES! We are happy to make collars for other breeds. Please send us an email with your dog's breed, neck size, age (puppies grow) and the collar you would like.
Q. What is your Privacy Policy?
A. Your personal information is kept strictly confidential. We are dedicated to protecting your private information and we will not disclose, share, sell, or in anyway expose it to anyone. Your personal information will only be used to process your order, ship it to you and contact you if needed.
Q. What method of payments do you accept?
A. We currently accept Visa, MasterCard, American Express, Discover and PayPal for online payment. We cannot accept credit card orders over the phone. We will also accept money orders or personal checks through the mail. If you send a personal check, your order will ship after the check clears. Please send your checks or money orders to:
Cynthia Beach
5221 25th Ave SE
Lacey, WA 98503
Q. What are your shipping rates?
A. For information on our shipping rates click here.
Q. How do I check the status of my order?
A. You can check your order status here. This page is updated regularly and contains no personal information (to protect everyone's privacy).
Q. How soon will my order be shipped?
A. We hand make each custom collar when it is ordered. Please allow at least 2 - 3 weeks to complete your order. We've seen an increase in sales and this is creating the need for longer turn around times. If you need your order sooner, please contact us to make arrangements and request rush shipping.
Q. How fast will my order arrive?
A. To keep shipping rates low, se use First Class Mail for orders shipped within the US. 1st Class Mail takes 2 - 5 days depending upon your location in the US. International orders are shipped via Global Priority Mail. This can take 4 - 10 days or longer, depending upon your location and customs.
Q. What is your return policy?
A. Exchanges or credits are given on defective merchandise or if received in damaged condition. Please contact us via email within 14 days of shipping date to be eligible for either. If there has been a mistake with the collar (color/design/hardware) or you find a defect in the construction or find a stain, please contact me right via email and explain the problem. I'll ask that you return the unused collar to us so we can process your return request. After the collar is returned we will either correct the mistake and re-ship the collar, exchange it for another of the same value or issue you a credit.
Q. Are the collars strong enough for regular use or are they only decorative?
A. Piluzo style collars are very strong and are designed to be worn by your IG during any activity. These are not strictly "decorative" collars. Your IG will not be able to pull the velcro apart and escape. The closure is on the inside of the collar, keeping the collar securely in place with pressure from the neck. This prevents the velcro from pulling apart while your dog is wearing it. You must reach into the collar and separate the hook and loop tabs by hand, your dog cannot pull it apart. We've thoroughly tested the collars on our "biggie iggy" Luca who is 19+" tall and 18 pounds.
Q. How is a Piluzo collar different?
A. We use an industrial strength velcro closure instead of buckles, snaps or slips. This gives your italian greyhounds a wide, beautiful collar that fits properly and provides the neck protection without heavy hardware or a loose collar. The closure is on the inside of the collar, keeping the collar securely in place with pressure from the neck.
Q. How do I put Piluzo collars on?
A. Piluzo collars go on easily, but can be confusing the first few times to put it on your dog. For complete instructions with photos, click here.
Q. Why should italian greyhounds wear a wide collar?
A. Italian Greyhounds are the smallest of the sighthounds and, like their larger relatives, their long necks put their exposed tracheas at risk of injury. For this reason, an Italian should wear a wide collar, like big greys and whippets do. Thin collars pulled tight can damage an IG's trachea. Martingales hang too loose when not pulled tight and the collar can get caught, potentially injuring the dog. Buckle hardware becomes large and bulky on wide collars. Piluzo collars let your IG have a wide collar without heavy hardware or looseness.
Q. What is your Copyright Policy?
A. No part of our website nor any of the unique collar styles/types created by Piluzo (Piluzo Standard, Piluzo Slide, Pendant or Walking Breakaway collars) my be duplicated, copied or reproduced without the express written permission of Cynthia Beach, owner and creator of the Piluzo Collar and website.
